Added

When initiating a payout, if the associated user is marked as inactive, the response has been enhanced to include additional guidance.

In addition to "User is not active" appearing in the details list, one of the following messages may now be included:

Please upload a Bank Statement or Paper Check for Account Number 12345 at the following link: https://l.maspay.io/{token}
Please upload a government issued ID at the following link: https://magic.veriff.me/v{token}
These additions provide users with clear next steps to reactivate their accounts.

Changed

The structure of the 400 Bad Request error response for inactive users during payout initiation has been updated for clarity and consistency.
The new response format is as follows:

{
  "title": "Documentation required.",
  "message": "The account is currently inactive and requires additional documentation in order to be activated.",
  "code": 400,
  "error": {
    "reason": "Additional documentation required",
    "details": [
      "User is not active",
      "Please upload a Bank Statement or Paper Check for Account Number 12345 at the following link: https://l.maspay.io/{token}"
    ]
  }
}

This change ensures the response more clearly communicates the reason for failure and the remediation path.

When initiating a payout, if the user is still active but a government issued ID is required, the error message would be Please upload a government issued ID at the following link: https://magic.veriff.me/v{token} in addition to Not a valid IDSelfieCollection.

Changelog

July 2nd 2025

Changed

June 10 2025

Added

May 27 2025

Added

April 22 2025

Added

April 24 2025

Added